This accessibility statement can be edited and used to refer to the accessibility of EBS Ontrack Learner Hub. Ensure that you read and address the notes and text in bold.
Accessibility statement for Ontrack Learner Hub
This website is run by [name of organisation] and provided by Tribal Group PLC. We want as many people as possible to be able to use this website. For example, that means you should be able to:
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Change colours, contrast levels and fonts.
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Zoom in up to 300% without the text spilling off the screen.
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Navigate most of the website using just a keyboard.
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Navigate most of the website using speech recognition software.
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Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
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Translate most of the website into the user’s preferred language.
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Understand the website because the language is simple and clear.
AbilityNet has advice on making your device easier to use if you have a disability.
Accessibility using these web pages
We know some parts of this website are not fully accessible. Tribal Group PLC is constantly developing new features which are focusing on transparency, and inclusivity to ensure we are creating products that are accessible to all.
What to do if you cannot access parts of this website
Accessible formats of information on this website will be provided by [college or learner institution].
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [add college project sponsor or technical contact].
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.
Technical information about this website’s accessibility
This form of wording is legally required, so do not change it.
[Name of organisation] is committed to making its website accessible, in accordance with the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Any changes made by the organization running this website may not be compliant with WCAG Levels.
Disproportionate burden
Some areas of our website are currently being rebuilt. This includes the introduction of a new sitemap function to allow users to navigate to key areas of Ontrack Learner Hub, allowing for a route to desired pages via multiple ways of access.
Tribal Group PLC are building this functionality to ensure accessibility and user experience is up to standard as this is our top priority.
[College or learner institution] takes responsibility for adopting accessible solutions as soon as possible and ensuring continuity and improvement of provision for our learners, staff, visitors, and employers.
Accessibility testing
Ontrack Hub and Ontrack Learner Hub was last tested on 5 November 2025 by Tribal. The tests were performed and prepared for the release of 4.49 using SortSite.
Ontrack Hub and Ontrack Learner Hub are mostly compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed in the table Accessibility testing results.
| Issue | WCAG 2.2 Level | Details |
|---|---|---|
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Some pages have the same title, so the title cannot be used to distinguish pages. |
Level A |
SortSite’s entire site scan compares the same page using different parameters, which produces different data. Technically, it is a single page, so it has the same title. |
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Alt text should not contain placeholders such as picture or spacer. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Headings should not be empty. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Inserting spaces between letters in a word means screen readers cannot pronounce the words correctly. |
Level A |
The scanned pages are custom pages used for development and testing only. They will not be included in the release. |
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Identify row and column headers in data tables using |
Level A |
The flagged issues are caused by the default design and layout of SSRS Report Tables, which are part of a third-party tool. These issues are not related to the EBS code implementation, they result from limitations in the third-party tool. |
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This page uses nested tables, which do not make sense when read in a screen reader. |
Level A |
The flagged issues are caused by the default design and layout of SSRS Report Tables, which are part of a third-party tool. These issues are not related to the EBS code implementation, they result from limitations in the third-party tool. |
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Word document contains a graphic without alt text. |
Level A |
The flagged document was uploaded for testing or demonstration purposes and will not be included in the release. |
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Provide two or more ways to reach each page though links, search, a site map, or table of contents. |
Level AA |
The pages listed in the description are located under Customers can also configure it to include additional pages and reports if they choose. Finding a report is part of the process because users must select a context. This requirement doesn’t conflict with WCAG AA Multiple Ways. |